Shipping policy

Last updated: 14/02/2026

At CrochetCosta, each product is handmade with care and dedication. Due to the artisan nature of our items, processing times may vary.

1. Processing Time

All orders are processed within [2–5 business days] after payment confirmation.

For personalized or made-to-order products, preparation time may be longer. This will be specified in the product description.

Orders are not processed on weekends or public holidays.

We ship both nationally and internationally.

Estimated delivery times:

- Spain: [2–5 business days]

- European Union: [5–10 business days]

- International: [7–20 business days]

Delivery times are estimates and may vary due to circumstances beyond CrochetCosta’s control (courier delays, customs, weather conditions, etc.).

Shipping costs are calculated automatically at checkout and displayed before completing the purchase.

Free shipping promotions may be offered occasionally and will be clearly indicated on the website.

For orders shipped outside the European Union, customers are responsible for:

- Customs duties

- Import VAT

- Local taxes

These charges are not included in the product price or shipping cost and are non-refundable.

Customers are responsible for providing a correct and complete shipping address.

If a package is returned due to an incorrect address or failed delivery, the customer will be responsible for additional shipping costs.

Once the package has been handed over to the courier, CrochetCosta is not responsible for delays caused by the shipping company.

If a package is lost, we will contact the courier to initiate an investigation.

If your order arrives damaged, please contact us within 48 hours of delivery, including:

- Order number-

- Clear photos of the product and packaging

After review, we will offer a replacement or refund where applicable.

Thank you for supporting handmade craftsmanship 💛
— CrochetCosta